Surge, as part of Convergys Intelligent Contact, understands the importance of privacy, and we strive to keep sensitive and personal information confidential. We request that all website visitors, publishers and advertisers read this policy in order to better understand how the information you provide to us and that we may otherwise collect may be used. If you have any queries relating to this policy, please do not hesitate to contact us at firstname.lastname@example.org.
We collect information based on the following criteria:
You are a registered Surge advertiser,
You are a registered Surge publisher, or
You have applied to become a registered advertiser or publisher.
You are a visitor to the Surgeaffili.at website.
If you are one of these four users, when you register and start using our site located at www.surgeaffili.at (the “Site”), we require relevant program information, including but not limited to log-in, contact, company, website, website user and payment data in order to manage your account and provide you with the services requested. In addition once you are a member of Surge, we require sales and earnings data, and we collect performance statistics related to your Surge affiliate program(s) in order to properly compensate our users. Information is collected by Surge but is the sole property of the advertiser and is shared only with the advertiser.
Contacting us with a question
When you contact us with a question or suggestion, we may collect your name, e-mail address and any comments you have. We only use this information to respond to and/or resolve your question or concern.
Information collected by Cookies
When We Disclose Information
We share specific information only with registered Surge advertisers and publishers in order for them to make educated decisions while forming affiliations.
Advertisers and publishers who are considering forming an affiliation may view pertinent company, contact and performance information, and they may contact each other to solicit affiliation or find out additional details. After an affiliation has been formed, we share sales and performance information necessary to calculate commission payments from advertisers to publishers. In addition, advertisers may email or contact existing publishers with potential offers and news.
Occasionally we may share category information or general user statistics with potential partners. No personal identifying information will be included in such information and your identity will remain absolutely anonymous.
How We Protect Your Information
We employ a number of safeguards to protect your information. Every user creates a unique password that only the user knows. You should never share your password and take usual recommended precautions (use a combination of numbers, letters and upper- and lowercase; change your password periodically).
Particularly sensitive information, such as commission and earnings information are only available to the directly associated Advertiser and publisher(s), and some information can only be accessed by system administrators. Our servers are backed up daily and our web hosting features triple redundancy.
Sharing and Selling Data
Surge does not share or sell your data to unaffiliated third parties. It does share data with member advertisers and publishers, as outlined in “When We Disclose Information,” in order for advertisers and publishers to make informed decisions about the affiliations they make.
In addition, from time to time, we may share non-user specific, aggregate information, or company names for the purpose of educating potential advertisers and publishers.
No personal identifying information will be included in such information and your identity will remain absolutely anonymous.
Finally, in case required by law, we may disclose personal information.
Access, Update and Deletion
We want your information and preferences to be accurate and complete. If you would like to access or update the personal information we maintain about you in our systems, please contact us at email@example.com. You may use the same contact information above to send us a request that we delete personally identifiable information stored in the databases we actively use. Unless restricted by law, we will take all reasonable steps to functionally delete such information from our database(s), although we may keep a copy for archival purposes for as long as necessary in our opinion. We will respond to your request to access, update or delete your information within thirty (30) business days.
Occasionally, Surge may conduct voluntary surveys for its own business development purposes. The results of these surveys may be shared or disclosed, but company- or website-specific data will not be released without first securing necessary written consent.
We do not knowingly solicit information from users under the age of 18 and require all publishers to certify that they are legal adults, 18 years or older.
Surge websites contain links to other sites. We are not responsible for their privacy policies and urge you to review their respective policies.
We are also not responsible for the privacy policies of our partner advertisers’ and publishers’ websites and advise you to familiarise yourself with their respective policies.